Alternative
Salesforce Privacy Center Pricing and Alternative for DSARs That Reach Beyond Salesforce
Salesforce prices Privacy Center at 15% of your Annual Order Value, and it is sold as an add-on subscription. On a $100,000 yearly Salesforce contract that is about $15,000 a year. On a $300,000 contract it is about $45,000. The bill follows the size of your CRM spend, not how many privacy requests you actually receive.
What you get for it is strong inside the org: retention policies that de-identify or delete old records, right to be forgotten policies, DSAR policies that pull a person's data from objects and fields into a data subject file, and consent management. Salesforce describes all of it acting on data in Salesforce and Data 360.
A customer's access or deletion request rarely stops there. The same person sits in your help desk, billing system, product database and marketing tools, and those copies never see a Privacy Center policy.
Obtainer handles the request across all of those systems, Salesforce included. It finds where the person's data lives, compiles one reviewable manifest with the source of every item, drafts a deadline-safe response and tracks the GDPR one-month and US state 45-day clocks. A human approves the redactions before anything is disclosed. Flat plans from $34/mo billed yearly, priced on requests. Obtainer helps you comply; it is not legal advice.
Side by side
Obtainer vs Salesforce Privacy Center
| Capability | Obtainer | Salesforce Privacy Center |
|---|---|---|
| Finds a person's records across Salesforce objects and fields | ||
| Searches your help desk, billing and product database too | Not described; works on Salesforce and Data 360 data | |
| Retention policies that de-identify or delete old records in the org | ||
| Consent management inside Salesforce | Yes, Global Consent Manager | |
| One reviewable manifest with a source on every item | A data subject file per Salesforce policy | |
| Drafts the response letter to the requester | ||
| Tracks the GDPR one-month and US state 45-day clocks | You build it with triggers and flows | |
| Human redaction and approval gate before disclosure | Your own process | |
| How it is priced | Flat plan, metered on requests | 15% of your Salesforce Annual Order Value |
Comparison reflects general product positioning and is provided in good faith. Verify current capabilities with each vendor.
The landscape
Salesforce Privacy Center pricing compared with the other ways to answer requests
Yearly cost for a US company with a $100,000 annual Salesforce contract that receives about ten access or deletion requests a month, most of them from customers whose data also sits in a help desk and a billing system.
| Option | Yearly cost | Systems it covers | Who drafts and tracks the response |
|---|---|---|---|
| Salesforce Privacy Center | 15% of $100,000, so about $15,000 | Salesforce and Data 360 | Your team, with flows you configure |
| Custom Apex and manual work | Developer time plus staff hours on every request | Whatever you build and maintain | Your team |
| Obtainer Starter or Growth | $408 or $1,188, flat | Salesforce plus help desk, billing and product systems | Obtainer drafts, a human approves, the clock is tracked |
| OneTrust DSAR | Reported median about $11,970 across 307 purchases | Connected systems through integrations | OneTrust workflow, sold through sales |
| DataGrail | Reported median about $50,000 | Connected systems through integrations | DataGrail workflow, sold through sales |
The Privacy Center figure applies the 15% of Annual Order Value that Salesforce publishes for the add-on to an example contract; your own number depends on your contract and negotiation. OneTrust and DataGrail figures are aggregated buyer-reported procurement data, not quotes. Obtainer prices are published on our pricing page.
See it live
Find the data, draft the response, hit the deadline, self-serve
found
scanned
Assembling the cover letter from the template...
Helps you comply, not legal advice
Questions
Common questions about Salesforce Privacy Center and the alternatives
How much does Salesforce Privacy Center cost?
Salesforce lists Privacy Center at 15% of Annual Order Value, sold as an add-on subscription. The percentage is applied to what you spend on applicable Salesforce products, so a $100,000 contract implies about $15,000 a year and a $300,000 contract about $45,000. Two companies with the same request volume can pay very different amounts. Final terms are negotiated with your Salesforce account team.
What does Salesforce Privacy Center do?
It automates privacy work inside your Salesforce org. Salesforce describes retention policies that delete or de-identify old records, right to be forgotten requests, DSAR policies that retrieve a person's data from objects and fields into a data subject file, consent management through Global Consent Manager, and Agentforce checks for privacy gaps. Request workflows are built with triggers and flows.
Is Salesforce Privacy Center included in Enterprise Edition?
No. Salesforce documentation says Privacy Center requires the Privacy Center add-on subscription, so it is bought on top of your Salesforce licenses rather than included with them. Users with the System Administrator profile have access once it is licensed. There is also a Legacy Privacy Center, a managed package that used Heroku, and a platform version Salesforce has offered since Winter '24.
Can Salesforce Privacy Center handle data subject access requests?
Yes, for the Salesforce part. You create policies that retrieve a person's information from the objects and fields you choose, then generate and deliver a data subject file. What it does not describe is searching systems outside Salesforce, drafting the reply letter, or redacting third-party names in case threads. For customer requests those steps are usually where the time goes.
Do I need Privacy Center if most of my customer data is outside Salesforce?
Probably not as your main request tool. A policy that acts on Salesforce data leaves the help desk, billing and product database copies untouched, so you still search those by hand. Teams in that position tend to keep native Salesforce deletion for the CRM and run requests through a tool that covers every system, like Obtainer's DSAR automation.
What is the best alternative to Salesforce Privacy Center?
It depends on where your data lives. If nearly everything is in Salesforce and you need retention and masking, Privacy Center or an AppExchange privacy app fits. If requests span several systems, Obtainer finds the person across your CRM, help desk and billing, compiles one manifest and drafts the reply from $34/mo billed yearly. See how it handles Salesforce data specifically.
Other comparisons
See Obtainer run a request end to end
Obtainer finds where a person's data lives across your systems, drafts the deadline-safe response, and tracks the GDPR and CCPA clock, focused on DSAR fulfillment and self-serve. You review, redact, and approve what gets disclosed. Helps you comply; not legal advice. Decide for yourself.