Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Obtainer website and platform. By using our services you agree to these Terms.

Accounts

You are responsible for the information you provide and for activity under your account. You must give an accurate email address and keep your access credentials secure.

Acceptable use

You agree not to misuse the service, including by attempting to access data you are not authorized to, interfering with the platform, reverse-engineering it, or using it to violate any law or third-party right. You are responsible for having a lawful basis to process the personal data you handle through the service.

Plans and billing

Paid plans are billed in advance on a monthly or yearly basis as shown at signup, in US dollars. There is no free plan. Fees are non-refundable except where required by law or under any money-back period we offer. We may change pricing with reasonable notice.

Your data and ownership

You retain all rights to the data you process through the service. We act as a processor and use the records and content you enter solely to discover data, compile the manifest, draft responses, and provide the service on your instructions. We claim no ownership over your data or the responses drafted for you.

Helps you comply, not legal advice

Obtainer is a tool that automates the mechanics of a data subject access request: intake, discovery across your systems, drafting, deadline tracking, and a human redaction and approval gate. It helps you comply; it is not legal advice and is not a substitute for your own legal judgment. Obtainer does not guarantee compliance, a particular outcome, or that you will not miss a deadline. The legal decisions, including exemptions, identity verification, refusal, and retention, and the decision of what to disclose, remain with you. Sample data shown on this site is illustrative only. You are solely responsible for reviewing, redacting, approving, and sending any response.

Service availability

We work to keep the service available and reliable but do not guarantee uninterrupted operation. Discovery results and drafted responses may be incomplete or imperfect, and it is your responsibility to review and confirm completeness. Enterprise plans may include specific service-level agreements.

Disclaimers and liability

The service is provided "as is" without warranties of any kind, including any warranty as to the accuracy or completeness of a discovery run or a drafted response. To the maximum extent permitted by law, Obtainer is not liable for indirect, incidental, or consequential damages, or for any compliance or disclosure decision you make using the service, and our total liability is limited to the amount you paid us in the twelve months before the claim.

Termination

You may stop using the service at any time. We may suspend or terminate access if you breach these Terms. On termination, we will delete or return your information as described in our Privacy Policy.

Changes

We may update these Terms from time to time. Material changes will be communicated, and continued use after changes means you accept the updated Terms.

Contact

Questions about these Terms? Email [email protected].